Payments

This web-site supports card acquiring services allowing you paying with your VISA or Mastercard card online. After signing the contract and opening the invoice link sent, you’ll reach a secured payment page of JSC BANK CENTERCREDIT where you will need to enter your payment card data. 3D secure protocol is used for additional Cardholder authentication. If issuing bank supports this technology you will be redirected to the bank server for additional identification. Please contact your bank for details about rules and methods of additional identification.

Online payment service is provided in accordance with VISA and Mastercard rules based on confidentiality and security of payment. This involves the latest authentication, encryption and data transfer methods over closed communication channels. Your payment card data is entered within the secured payment page of JSC BANK CENTERCREDIT.

You will need to fill in the following payment data: card number, Cardholder name, expiry date and the payment card’s security code (CVV2 for VISA or CVC2 for Mastercard). You can find all the data required on the payment card.

CVV2/CVC2 is a 3-digit security code printed on the back side of your payment card.

The issuing bank page will be then opened in the same window to enter 3D security code. In case you have no static 3D secure code this code will be sent to your phone number via SMS. Please contact your issuing bank in case no secure code is received.

3D secure is a modern card payment online security technology allowing verifying Cardholder transactions and reducing fraudulent card transactions as much as possible.

Security warranties

JSC BANK CENTERCREDIT secures and processes your payment card data using PCI DSS 3.0 security standard. Payment gateway data transfer uses SSL encryption technology. Further data transfer uses internal bank networks with highest safety level. JSC BANK CENTERCREDIT does not transfer your payment card data to us or other 3-rd parties. 3D secure protocol is used for additional Cardholder authentication.

For all questions related to already completed payments please use our company phone or email contacts, specified in contract signed.

Online payment security

Your personal information (name, address, phone, email, payment card number) is confidential and is not subject of disclosure. Your payment card data transferred in encrypted form only and do not stored on our Web-server.

JSC BANK CENTERCREDIT ensures security of online payment processing. All operations with payment cards take place in accordance with requirements of VISA International and Mastercard, etc. payment systems. Special online payment security technologies are used for data transfer. Data are processed on high-tech secure server of processing company.

The reasons why card payment online is secure:

• User authorization system guarantees fraud prevention of payment card requisites (number, expiry date, CVV2/CVC2) as these requisites are not stored on authorization server and cannot be stolen.
• User enters their payment data within JSC BANK CENTERCREDIT authorization system directly rather than online store web-site. Payment card requisites will not be accessible by 3-rd party therefore.

Professional services provision rules and policies

Professional services are provided based on contract signed between the Supplier and the Customer regardless of payment method. The contract is fully confidential and is not subject of disclosure.

Refunds

Refund is possible only if prepayment is done but actual project work is not started yet. In other cases (when project work is started and effort is spent for professional services provision) refund conditions are governed by the contract. In case of online payment with payment card cash refund is not allowed. The refund procedure is governed by rules of international payment systems:

• In case the Customer refuses the service, the Supplier shall make the full refund within 10 Banking days after written notice is provided by the Customer and only if the actual work is not started by the Supplier yet.

In order to get the refund on your payment card you need to fill in the “Refund application” and send it along with your ID document copy to email address, specified in the contract. “Refund application” template is sent by the company upon separate request.

Refund will be issued to a payment card within 15 Banking days after receiving “Refund application” by the company.

To refund for error transactions you shall submit a written application along with your ID document copy and checks/receipts confirming the error transaction. The application shall be sent to email address, specified in the contract.

Because of payment is technically performed in Kazakhstani tenge(KZT), even if invoice is issued in other currency, final refund sum will be equal to sum, paid in Kazakhstani tenge(KZT), otherwise, refund sum will be calculated in Kazakhstani tenge(KZT) coverted from the original currency by rates, actual by day of refund. Refund request review period and actual refund start counting from the moment of receiving refund request by Company and is calculated in Banking days without accounting of National Holidays and weekends.

The payment can be rejected in the following ways:

• Payment card is not targeted for the payments through the internet. Please contact your issuing bank for more information;
• Insufficient amount of money for the payment is on your bank account coupled with your payment card. Please contact your issung bank for more information;
• Card details are invalid or typed incorrectly;
• The payment card has been expired. Typically, expiry date is printed on the card. There should be year and month of expiration, and the card is valid and can be used prior this date. Please contact your issung bank for more information.

With respect to questions related to online card payment on this website, you can ask a contact person mentioned in the contract.

Confidentiality

1. Terms and definitions

An NDA (Non-disclosure agreement) will be executed between the Customer and the Supplier. In addition, Suretter Software, LLP has the surettersoftware.kz web-site ("URL") and strictly follow the rules regarding usage of personal information of the web-site visitors and clients ("VISITORS"). Personal information means any information which contains fitst name, last name, login, company name etc. of web-site visitor, as well as information about actions made by the visitors. Anonymous data are the data that cannot be uniquely identified with a specific web-site visitor (e.g. statistics of web-site usage).

2. Information use

We use personalized data of each web-site visitor to provide best quality services and their accounting. We don't provide personalized data of URL visitors to other visitors. We never publish such personalized information publicly and never provide such information to 3-rd parties. We do provide such information to authorities only in cases that are covered by legislation of Republic of Kazakhstan. We publish and provide only reports built on anonymous data. These reports do not contain information, that may identify any visitor or user of our services. We also use anonymous data for internal analysis to improve quality of our services.

3. External links

Surettersoftware.kz may contain external links to other sites, not related at any kind to our Сompany and related to 3-rd parties. We have no liability for completeness, correctness and reliability of data, located on 3-rd party web-sites and take no responsibility for keeping information, you left on these sites confidential.

4. Limitation of liability

We will make our best to execute this confidentiality policy. If government or other similar legal entities require violation of this policy to comply with the law, we will have to follow the law because such case must be executed, and it is out of our control. Web-site surettersoftware.kz and all information presented here provided “as is” without any warranty. We are not responsible for damage or losses consequences caused due to limited access of this web-site or due to visiting of this web-site or due to usage any information from this web-site.

5. Contacts

With respect to questions related to this policy, please contact us through the contact form of this web-site.

Additional materials